Refund Policy

Effective: June 2026

This policy applies to no-key engine credit top-ups purchased through unmute. The on-device and bring-your-own-key engines are free and not subject to this policy.

All credit sales are final

unmute no-key engine credits are prepaid and non-refundable once purchased. There is no refund window and no partial refunds — whether the credits have been used or not.

Before topping up, you can verify that the no-key engine works for your setup by using the on-device or your-own-Groq-key engines, both of which are free. Try the app on these engines first to confirm everything works on your Mac before paying for the managed engine.

Credits never expire

Once credits land in your account they remain available indefinitely. We do not expire balances based on inactivity, account age, or any other time-based rule. Use them whenever you like.

Exceptions

The only situations in which we will issue a refund are:

• Duplicate charge caused by a payment-processor or webhook error on our side — we'll refund the duplicate.
• Credits not delivered after a successful charge (rare, but if our webhook fails permanently to credit your account we'll either credit you manually or refund the failed top-up).
• Where a refund is required by applicable law we don't have grounds to refuse.

Disputes and chargebacks

If you believe a charge was incorrect, please email us first at arpitpatel20121999@gmail.com before initiating a chargeback. We typically resolve issues within a few days. Chargebacks initiated without a prior support request may result in suspension of the account associated with the disputed charge.

Payment processor

Payments are processed by Dodo Payments (acting as Merchant of Record). Their processing fees on a refunded transaction are not recoverable by us — any refund we issue under the exceptions above is for the full amount you paid; we absorb the processor fee.

Contact

Questions? Email arpitpatel20121999@gmail.com.